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With the contribution of the LIFE programme of the European Union - LIFE14 ENV/GR/000611

A new software package to automate train delay refund process

One of the biggest problems in railway industry comes from delays. Delays are a real headache for passengers and companies. In a co-modal route a delay means that the passenger will lose the next transport mean. From company side this is a difficult situation because it has to reimburse the angry passenger.


ESP Group’s Joyrneycall business and Barclays designed a new software package to serve this problem. DelayCheck software verifies the delay and refund the ticket to the passenger. This new app works in more than one operator and automatically finds the correct company and applies the appropriate policy.


Managing Director of Journeycall believes that this new app is going to help the costumers and reduce the operating cost of operators.


The presentation of DelayCheck has been attended by 30 representatives of rail industry. The app will be ready for the passengers from 1st of October.


Source: RailwayGazette 

The LIFE GYM [LIFE14 ENV/GR/000611] project is co-funded by the LIFE programme, the EU financial instrument for the environment.


The sole responsibility for the content of this report lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the EASME nor the European Commission are responsible for any use that may be made of the information contained therein.


Start Date: 15 September 2015 – Duration: 35 months

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