Digital technologies have the potential to deliver a revolutionary impact on the public transport sector. UITP’s (International Association of Public Transport) new report Digitalisation in public transport explores the impact of this trend in public transport, outlining the opportunities it brings as well as the challenges faced. 

Digitalisation brings a host of opportunities for the public transport sector, including opportunities to increase efficiency and improve quality, lower costs, open up new revenue streams, improve the customer experience and loyalty, and explore new services, with new concepts like ‘mobility as a service’ (MaaS) and new emerging technologies like driverless cars. However, digitilisation also brings a number of significant challenges which must be faced. As digitalisation creeps into every aspect of the public transport business, clarifying where and how digitalisation is affecting the sector is a complex exercise. UITP has identified some key issues:

• Changing governance, organisation & relationships

• Exponential growth of data

• Improved operational efficiency and maintenance

• Relationship with the customer

• Emerging players and New mobility services and platforms

• Autonomous and connected vehicles

• Cyber security, cyber safety and privacy

• Impact of digitalisation on human resources

• New streams of revenue

The different opportunities and challenges involved are explored in this report.

Download the report here

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For more information: click here.